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What is QLD QR Patrol?

QLD QR Patrol is the smartest real time and on-line guard tour and patrol system

What does QLD QR Patrol mean?

Queensland Quick Response Patrol.

How secure is QLD QR Patrol?

It is very secure. All the communication between the mobile devices, the servers and the Web browsers is SSL encrypted.

Can I test for free?

Of course, for as long as you want! Just click here.

Is QLD QR Patrol available in my region?

QLD QR Patrol is a real-time cloud based guard tour monitoring system so it is available worldwide.

What are the minimum device specifications in order to use QLD QR Patrol?

It is very secure. All the communication between the mobile devices, the servers and the Web browsers is SSL encrypted.

What are the minimum device specifications in order to use QLD QR Patrol?

  1. Duo processor
  2. Camera 5MP in order to scan QR code labels
  3. NFC reader, if you wish to use NFC tags.
QLD QR Patrol is compatible with almost every device (Android, iPhone/iPad, Blackberry OS 10 and above).

What type of checkpoints can be used?

Both QR code labels and NFC checkpoints.

What are the minimum device specifications in order to use QLD QR Patrol?

It is very secure. All the communication between the mobile devices, the servers and the Web browsers is SSL encrypted.

What is the maximum number of QR codes and NFC tags QLD QR Patrol supports?

There is no maximum number of QR codes and NFC tags that you can use. Our application supports unlimited number of checkpoints.

Is the installation of the system complicated?

No, not at all. You have to install the mobile apps on the mobile devices through the App Stores. It is the only step in order to use QLD QR Patrol!

Can I have up to 3 different guards using QLD QR Patrol on 3 different smartphones?

You can use 3 different phones for up to 3 different guards, but if you use 1 device for different guards, all events from the device must be uploaded to the cloud server before you changed guard ID. Otherwise, all stored data from the device will be deleted.

Can you supply rugged devices?

Of course we can. Please contact us or contact our partners worldwide.

Is there an alert that will email head office if my guard is off-schedule?

QR- Patrol system includes real time e-mail notifications if the guard scans the checkpoints earlier/later than the given time or if he doesn't scan at all.

Can I see the position of my staff on the map?

Of course, in real time.

Can my staff send text notes to the control room during their tour?

Yes they can.

Can my staff send pictures/sound during their tour?

Yes they can. For more information, please read our detailed guide in the Multimedia options section.

Can the control room send text notes/instructions to my staff?

Yes of course, using a very simple interface.

Can QR-Patrol be used for Incident Reporting?

Yes. Mobile users choose from a predefined Incidents list the ones that best fits in the circumstances. Furthermore, the user can write text notes in order to describe exactly the situation.

Can the Incident Report contain pictures and text notes?

Yes of course.

Is it possible to edit the incident questionnaire?

Yes, you can create your own incidents or modify the existing ones by following the next steps: On the top-left corner of your web application, click on the "Company" button and select "Incident" from the list below. On your screen will appear the list of the existing incidents.

To edit an Incident:

Select any of the incidents and then press "Edit". A window will pop-up with the name and the code of the incident. You can change either of them and save the changes by clicking "Confirm" afterwards.

To add another Incident:

Click on the "Add Incident" button and fill in the fields "Incident" and "Code" that will appear on the pop-up window. Save the new Incident by pressing "Confirm".

Is there the ability to create scheduled routes for my staff?

Yes there is. You can create three types of schedules: Loose schedules, tight schedules and Predefined Order schedules.

What does loose schedule mean?

A loose scheduled route is a route where the check times of each point inside the route doesn’t matter. In a loose route, the only things that matter for it being considered a correct route are:

1. Its start date & time

2. Its end date & time

Concisely, the order and the time that each point will be checked are not significant, as long as they will be checked within the defined span of the schedule.

For more information, you can refer to our web application user guide and learn more about scheduled routes.

Can the schedules be sent to the mobile device?

Yes they can, so the staff will be aware of what to do next at any time.

Are there any reporting capabilities?

Yes, there are numerous reports. They can be exported in Excel and PDF format. There is also a full transactions Excel export for further processing.

For more information, you can refer to our web application user guide and learn more about Reports.

Is there available a KLM/KMZ export?

Yes, it is available for any guard tour.

Is there any way for the end customer to be informed?

Yes, the end customer can have its own account and see in real time the actions on the check point of his interest.

My client wants a patrol done every hour, starting at 11 am to 3 am the next day. Do I have to create 16 Schedule routes to receive the email alerts?

You only have to create 1 schedule (strict - non loose). Also, select the same checkpoint 16 times and type the preferred time for each.

Can the supervisor receive an alert on his/her smartphone as well as on desktop?

Once the guard has pressed the SOS button, the supervisor will receive an alert on desktop, an email and an SMS. (The supervisor can also use the web application on his/her smartphone).

Will QR-Patrol notify our guards automatically about any changes the supervisor made on schedules?

When a supervisor modifies a schedule, changes will be transferred to the mobile application and it's schedule section will be updated. In case the guard has already scanned one or more checkpoints of the initial schedule, the changes will be applied on the next recurrence of the scheduled route. Generally, Scheduled routes appear on the Schedule section of the mobile application, on the start time and date specified on the scheduled route.

What happens if my staff fails to follow a schedule?

The supervisor can be informed in real time by an automated e-mail.

How do I login with a different Guard ID on my smartphone?

  1. On the main screen of the mobile application, press the orange button "Change Guard I.D."
  2. Type your Guard ID and enter your PIN
  3. Finally press "Accept".

How do you delete tours?

You can disable an existing schedule by unchecking "Recurrent", so the schedule won't be active anymore and you won't get alert e-mails. On your web-application, click on "Routes" button and a list of your existing schedules will appear. Select the schedule you want to change, click on "Edit", uncheck "Recurrent" on the pop-up window and press "Confirm".

Is there any way to increase the accuracy of the live tracking?

On your mobile application, on the bottom of your main page, click on "Settings" button. On the Position options section, there is the "Suggested accuracy" choice, which can be set at 10m up to 100m.

Is there any way to increase the refresh rate on the live track?

On the same section, there is also "Watching location timeout" choice, which is the period of time that the app will wait to get the GPS signal before it will retry, and which can be set at 30 seconds up to 3 minutes. "Check interval" choice refers to the duration of time that will pass until the app will look again for the position of the guard. It also can be set at 30 seconds up to 3 minutes.

The location on my device is off (may show a location in Greece). What could it be wrong?

The application shows whether or not you have a recent GPS reading on the top left of your screen on the main patrol panel. If you do, a green light will be turned on.

  1. Make sure you have full location enabled on your device's settings
  2. Make sure that Wi-Fi (or GSM) is enabled
  3. Press the "Locate" button on the bottom of your screen (main patrol panel). This button updates your position every time you click on it.